A school I support was recently upgraded to Windows 10 across site, and with this we also upgraded their version of Notebook 11.4 to the latest version (Notebook 16).
90% of the computers all worked fine, but a couple would not communicate correctly with the SMART Boards – they were both older SMART Board models, the SB580 and SB680.
According to what I’d read online, SMART have dropped support for these models (amongst other older models), purely down to the amount of issues they were getting logged by users on newer operating systems. Now I know you can’t believe everything you read online, but this sounds like something they would do.
The problem is when you plug in the board to a Windows 10 PC, it doesn’t always seem to pickup the correct drivers, meaning touch works (sometimes) but when you pick up a pen and draw nothing happens.
The fix is quite simple really, all you need to do is go to Computer Management > Device Manager and right click on the SMART Board Device Cable (The actual name will differ depending on your board, but it should be obvious which one you need to change) and choose update driver.
Then choose “Browse my computer for driver software”, and depending on your version of SMART Notebook / Product Drivers you’ll need to browse to one of the following locations:
C:\Program Files\SMART Technologies\Education Software\Drivers
C:\Program Files\SMART Technologies\SMART Product Drivers
Click OK, and the drivers should be found and installed automatically – your board should then work as you’d expect (be aware that depending on your version of Windows, the install location may be “Program Files (x86)”).
Hopefully this will save you some time like I wasted, installing and uninstalling different versions of Product Drivers whilst slowly losing my mind.
Thanks to BHMS at Edugeek for sharing this fix, and getting my users back up and running! I’m merely passing on the knowledge.